This refreshed digital day-of-travel experience is designed to put the app at the center of the customer journey, equipping them with more tools to manage variables outside their flight with flexibility and control.
“These updates bring us one step closer to ensuring the app is the ultimate hub for the customer’s day of travel.” – Global Distribution & Digital Strategy. “Customer needs and expectations have evolved during the pandemic, and we’ve listened and learned with new investments in features that give them more control and flexibility over their plans than ever – all within Fly Delta,” said Rhonda Crawford, S.V.P. An all-new Today mode experience, improvements to self-service features and new ways to quickly print bag tags are built to give customers more of the time-saving, day-of-travel enhancements they need.īoarding information, upgrade status, baggage location and key self-service resources like same-day changes will now be available directly from the Today tab in the app, delivering even more features that make Fly Delta the customer’s ultimate travel companion.
0 kommentar(er)
